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FAQ's

Pre-Orders

We list stock for overseas suppliers VW Classic Parts (Germany) and 034 Motorsport (USA).

We do not keep all of their listed parts in stock. When a purchase is made we then order it from these suppliers. The current wait time is approximately 4-6 weeks.

For 034 Motorsport items not in stock here, a "Pre-order Now" icon will be displayed.

Please send an email if you would like to know the status of your pre-order.


Can't find what you're looking for?

 If you are after a particular part number not listed on our site, we can help you find it with one of our suppliers, if you don't mind a 4-6 week wait for delivery. Send an email with the part number required. If you don't know the part number, we can help you find it if you provide your VIN.

Also, if you are not sure which part you require, send an email with your VIN and we can help you figure out what you need!


Shipping/Freight

We are located in Sydney and use courier (Couriers Please) and Australia Post (Express Post). Dispatch is made every 2 business days. When an item is sent out, a confirmation email with tracking information should be sent to you.

Express post is only available for small items, as parcel drop-offs are made to a street post box. 

If selecting courier, please provide a street address, as our courier is unable to deliver to P.O. Boxes or parcel lockers.

For shipping estimates, please send an email with your shipping address and the part you wish to purchase.

Please include in the "notes section" of your order any instructions for delivery.

Our policy is that orders are only shipped out when complete (in the case of orders including pre-ordered items). If you would like a partial fulfilment without waiting for your pre-ordered items, please send an email or Facebook message. Please note this may incur additional freight charges for multiple shipments of an order.

Unfortunately pick-up is not available. We share office space with another company, so we cannot have any visitors to the premises.

 

Returns/Exchanges/Refunds

Please select your items carefully and if unsure, please send an email or Facebook message with your VIN to confirm fitment. Items may be returned if unused. Refunds will incur a 20% restocking fee. You may alternatively receive store credit for 100% of the cost of the returned item (minus shipping). This is particularly useful if exchanging for a different part. 

 

Don't see your question here? Send an e-mail enquiry to us at info@vagparts.com.au, or a message via our Facebook page: VAGPARTS Australia | Facebook